Hosted IP Telephony

Hosted IP Telephony (or Hosted VoIP) offers businesses the advantages of lower call costs without the large initial investment needed to purchase their own network equipment. The phone system is taken off the premises and hosted in a secure facility, and users access the administrative calling system via an online portal.

The benefits of Hosted IP Telephony

Through having complete on-line control of the service and its features - such as call forwarding, call transfer and voicemail-to-email - a user can ensure that, no matter what they are doing and wherever they are, they will never lose a call.

Other benefits to the service include:

• More efficient call handling with features like attended and unattended call transfer
• The customer can keep their number, reducing their cost of change*
• Lower cost calls for all call types
• Zero-rated calls to your other numbers meaning zero-rated site to site and internal calls
• Reduced line rentals
• Plug and play hardware with a user friendly, intuitive on screen system

* Depending on who your current provider is

Some businesses may not realise that it is possible to have different dialling codes (i.e. 01603, 0208, 0161 etc) for a single office, no matter where the office is based. It is also worth remembering that many businesses will, at some point, relocate in line with growth. The ability to retain your number, wherever you relocate to, is an extremely important benefit  and should happen quickly and smoothly.

There has been a marked increase in the uptake of Hosted IP Telephony as part of a disaster recovery solution. It’s not something a small business would ordinarily expect to hear about when purchasing a telephone service but as the UK’s weather becomes increasingly unpredictable, there is a growing market to provide a service to enable businesses in flood-risk areas to maintain their customer services even if the worst happens and their premises are put out of action.

How does it work?

Our Hosted IP Telephony service can be used with either analogue phones or IP Phones. The hardware comes pre-configured and is delivered and ready to use in a matter of days, not weeks. The on-screen interface opens up access into a brand new world where you are in control of what happens to your telephone calls - be it handling inbound calls or managing how calls are made.

Calls are routed over a broadband connection so you will instantly benefit from our lower calling costs. Couple this with FREE site to site calls and reduced line rentals and you will see a reduction of your telephone bills and improved functionality with your service.

Please call 3C Technology Ltd today for further details of our standard and advanced Hosted VoIP Services.