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Support
Lenovo Worldwide Support
Support Center telephone numbers for ThinkPad, ThinkCentre, and ThinkStation systems
On Site
On-Site Incident Packs provide a cost effective quantifiable fixed cost resource for providing install and configuration services or resolving support issues by our Systems Engineers at your site.
Remote
If required, we can provide Remote Support via your company's VPN (Virtual Private Network).
ProServe
ProServe from 3C Technology is a pro-active service that actively monitors both hardware and software environments for business critical servers.
Telephone
When you have a support contract with 3C Technology, our aim is to handle each incident as quickly and efficiently as possible. Dialling the technical support line will put you straight through to our Call Centre and you will be answered directly by our helpdesk engineers or our helpdesk administrator. Your call will be logged, you will be assigned a call reference number and we will attempt to resolve the issue at this time if possible. Telephone support is available from our Technical Support department during normal working days from 8.00am through to 6.00pm. Over 80% of all queries are answered immediately. If you log the call by email, the issue will be logged immediately and passed to the first available engineer who will respond by telephone if appropriate or alternatively send a reply via email.There is no limit to the number of issues you may raise during your support contract. If requested, we can provide a monthly or annual report of the issues you raise with us. Please call the Customer Services helpdesk on 01206 225873 to enquire.
