IT systems and services are so embedded into the operations of your business that you simply cannot run effectively without them.
3C Technology's IT support services ensure that these vital business assets keep working hard for your business. You can download a PDF on our Support Services here.
When you have a support contract with 3C Technology, our aim is to handle each incident as quickly and efficiently as possible. Dialling our dedicated Technical Support Helpdesk will put you straight through to our Essex based call centre and answered directly by a Helpdesk Engineer. Your call will be logged, you will be assigned a call reference number and we will attempt to resolve the issue at this time if possible.
Telephone support is available from our Technical Support department during normal working days from 8.00am through to 6.00pm. Over 80% of all queries are answered immediately. If you log the call by email, the issue will be logged immediately and passed to the first available engineer who will respond by telephone or alternatively send a reply via email. There is no limit to the number of issues you may raise during your support contract. If requested, we can provide a monthly or annual report of the issues you raise with us.
Please speak to your 3C Account Manager or choose one of the contact numbers below for more information:
Essex (Colchester): 01206 790060
Hertfordshire (Hemel Hempstead): 01442 863388